Withdrawal and refund

This offer includes a money-back guarantee. If you are not satisfied, you can ask for a refund instead of keeping a product that did not suit you.

How to ask

1. Contact support at +1-323-286-4947 with your name, order email, and order number.
2. Say that you want a refund under the money-back guarantee.
3. Keep the confirmation they send you until the refund is finished.

What you get back

An approved refund covers the amount you paid for the product. It is returned by the same payment method used at checkout, unless support agrees another way with you. Banks can take several days to show the credit.

Faulty or missing goods

If a bottle arrives damaged, wrong, or not at all, contact support and we will replace it or refund it. Where the New Zealand Consumer Guarantees Act applies, those rights sit alongside this guarantee and are not taken away by this page.

Changed your mind before it ships

If you contact support before the order has been handed to the carrier, we will cancel it and refund the payment. If it has already shipped, use the money-back guarantee above once you have the parcel.